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call centre agents

The 6 Structures of an Inbound Call Centre

The common roles within inbound call centres include the Centre Manager, Team Leader, and Agents. Other roles that play a vital role include Trainers, Human Resource (HR), and Operational Management. The number of team leaders is determined by the size of the call centre.

1. Agents

The role of a call centre agent is to make or take calls on behalf of the organization. Their duties can be to undertake customer research, conduct a debt management function, or answering service on behalf of the company. In a call centre, where other means of engagement such as email and social media are used, an agent may have to respond to email inquiries and posts.

2. Team Leader

Team Leaders are responsible for supervising a team of agents. Their role is to ensure every agent meets the target by reviewing their performance regularly. Team leaders often meet with their managers to review performance. They update agents on the work progress and what needs to be improved. Team leaders may also take part in recruiting new agents and performing specific projects for the contact centre.

3. Call Center Manager

They are in charge of the overall performance and budgeting for the contact centre. Managers make decisions regarding the technology, personnel, processes, and customers of a contact centre. They also determine the future strategy of the call centre. If it’s a sales call centre, the manager liaises with the Marketing and Sales department to make decisions. Depending on the size of the contact centre, there may be several assistant managers and team leaders reporting to the manager. Centre managers are responsible for recruiting, development, and training those that directly report to them.

4.Operational Manager

They are responsible for resource planning and forecasting. They liaise with centre managers and team leaders to strategize and assess the performance.

5. Human Resource (HR)

The HR department is responsible for recruiting and training employees. Depending on the size, not all call centres have HR resources. The role of the HR department is to ensure all terms and conditions of job descriptions are adhered to. They may also organize recruitment and training of new employees. The HR department also helps address the personal and professional issues affecting a call centre.


Trainers are in charge of delivering continuous training to the agents in the contact centre. They are an important component in a call centre because of the high volume of induction and continuous learning required. In large call centres, trainers provide technical knowledge and additional support to the agents. A trainer can be someone who has been an agent and is skilled in conveying information and helping improve performance.

3 Essential Features of Field Services Management Software

Managing field operators has been a major challenge for supervisors and the field managers in most companies. Developments in technology have made it easy for the businesses that rely on fieldwork to monitor their employees and their progress in the field. The field service management software is a cloud-based system that allows companies to streamline and automate their field processes and track the performance of the service technicians from the office. The software has helped in the maintenance of high workflows, real-time communication with the employees, and provision of onsite product information.


Benefits of FSM Software


It is easier to integrate most of the software with the smart phone or PC meaning that the field workers can use it from any location. The mobility factor has helped improve the communication and effectiveness of the employees as well as the customer service. Use of FSM software has also aided in the proper organization of data and management of out-of-control costs. It also reduces the time used in the collection of data while the accuracy in the invoice processing and performing other activities remains high.


Essential Features


Field service management software has a broad range of features, which vary from the core to advanced features. Most of them have the core features while you will have to pay more for the advanced features. Below are some of the major features you will find in most FSM software:


1. Tracking and routing


The feature is essential in delivery companies that need to monitor the transfer of goods from one point to another. This has helped in the improvement of customer service since they can give accurate delivery times.


2. Scheduling and dispatching


Field service scheduling is an important function of the field managers and supervisors. The ability to monitor the progress of workers helps determine their time of completion. It also prevents sending two different teams in one location. The software also allows the technicians to set up preventative maintenance reminders on the guaranteed recurring jobs.


3. Work order management


Field Service Management software allows supervisors to send digital forms containing information about their current job or their next one. Managing the work orders for thousands of customers and employees by hand may be impractical hence the need for the software.




FSM software plays so many roles in the management and operations of the service technician. Their uses have increased productivity and raised bottom line of most companies in the country. The features vary across different FSM software, so you should know the ones that you want before purchase.

4 Benefits of Working Work With Third-Party Logistics Providers

Managing your shipping company’s logistics is about much more than just sending packages. Logistics involves controlling the flow of your goods & services from manufacturing until the product is in the hands of your customers. Production, inventory, transportation, and storage are all crucial components to running a logistics department.  When logistics departments operate at their best, they bring you peace of mind knowing your customers can get your product. However, an amateur logistics department leaves you with anxiety about how much product to produce, where to store it, and the best way to send it on top of all of your other responsibilities.  Running a successful logistics department requires industry expertise, competence, and flexibility. Here are some reasons why you should consider using third party logistical shipping companies.


1) Expert Level Distributors Help You Find Ways To Save Money


Inventory forecasting is one-way logistics companies help you save money. Monitoring your inventory levels, incoming shipments, orders and other stats allows logistics companies to advise you on ideal production rates & inventory. This analysis prevents you from producing unnecessary product and keeps your costs low.


Working with a logistics company also allows you to find affordable storage solutions. Finding reasonably priced storage is difficult when you don’t have the connections or volume that logistics companies do. They can also help you get better transport rates by working with their contacts.


2) Logistics Is A Time Suck To Do Yourself


As a business owner, you already have enough on your plate. Taking on the burden of logistics is something that hinders your productivity and stifles your ability to get ahead.


Properly managing logistics is a labor-intensive process. Getting a third party logistic provider to help you gives you more time to work on the elements of your business that you’re best at. Specialization is an excellent way to propel your company forward and avoid common mistakes.


3) Logistics Companies Have The Resources To Help You Expand


Most businesses wouldn’t be able to cope with a sudden increase in orders. Working with logistics companies help you increase your volume without missing a step.


Many companies that opt to do their logistics themselves squander new opportunities because they lack the expertise to be flexible. Third party logistic companies can help you handle more orders without missing a beat and advise you on adjusting production to save money during slow seasons.


4) Logistic Companies Fill Crucial Knowledge Gaps


Another way third party logistics companies bring value to your business is by increasing efficiency. Logistics providers are experts in their area. In other words, by outsourcing your work to them, you’re ensuring your business has an expert level distribution department. Expert level insights and execution are things you’ll struggle to achieve with your own in house team.


Third party logistics companies specialize in the many factors that go into managing a successful shipping department. They can help you with labeling, barcoding and they’re always up to date with the latest technology & industry standards.


Distribution is key because it’s the pipeline to your customer’s first experience with your product. Working with a logistics provider is one way to ensure your customer has an amazing first experience.


All in all, shipping companies serve many functions that can help your business get ahead. The longer you’ve been in business, the more you’ll value expert knowledge. Working with third party logistics company is an excellent way to prevent your business from making unnecessary distribution mistakes. Distribution is an important part of your business’s ability to provide value to your customers. Trying to manage your own logistics department will hold your company back unless you’re an expert in that area.

6 Ways Your Business Stands To Benefit from Accounts Receivable Financing

Accounts receivable financing addresses an issue most companies face. That is, freeing up capital stuck in unpaid debts. A factoring company offers a loan of an amount equal to the value of the outstanding debt. The outstanding debt serves as collateral in the financing agreement. This mode of funding has proved to be of great importance to the operations of various firms. Canada’s business environment prides itself as among the few economies with successful accounts of receivable financing platforms in operation. Here is a look at the benefits your company stands to gain from factoring finance in Canada.

1. Continued Business Operations

Firms are always seeking to expand their businesses or invest in other opportunities. Unpaid debts could cripple these growth strategies. The situation is further aggravated when there is no certainty as to when the debt will be cleared. Factoring firms step in to address this gap. By offering a line of credit known as factoring finance, your company is then able to proceed with its operations smoothly.


2. Financing For Better Management of your Firm’s Working Capital

The cash factor enhances a company’s operations. Debts owed to a firm hold money that would otherwise have been used in managing its working capital. To finance company expenses such as the payroll, or utility bills, your entity could consider selling their accounts receivable. The sale is referred to as invoice factoring and is a package offered by factoring companies. Invoice factoring Canada has grown, and you stand to benefit greatly from this opportunity.


3. Transfer of Risk

Amounts outstanding have a risk element of default by the debtor. This risk is transferred to the factoring firm. It, therefore, follows that the hustles of pursuing the debtors become a responsibility of the factoring company. This is the case especially if you consider taking up the invoice factoring package from a factoring firm.


4. Alternative Option to Bank Loans

Factoring receivables have become an alternative for many companies seeking to fund. In some situations, your business may not qualify for a bank loan. Factoring finance offers a reliable alternative especially so because of their high approval rates. You could consider the factoring option.


5. Faster Funding

In comparison to the traditional financing methods, factoring companies’ process funds faster. Banks’ bureaucracies are eliminated in the finance application process adopted by factoring firms. It becomes easier for small businesses especially to take advantage of immediate prospects that would have been lost if they opted for bank loans.


6. Improved Relations with your Customer

Financial constraints affect the population across the board. Your customers are no different. In opting for factoring finance, it is possible to extend your clients’ payment terms. Your firm’s operations will not be affected as you wait for your customers to honor their dues.

All companies need access to credit to support their operations. Some situations call for quick financing that may prove to be a challenge if you opt for traditional lines of credit. If this is your situation, understand how factoring financing could work for your firm and consider taking it up.  For more information visit www.fundthrough.com

3 Ways To Avoid Filing For Bankruptcy

Bankruptcy is practically a swear word in the world of personal finance. It is such a dramatic solution to the problem that most people want to avoid it altogether. That is understandable. A bankruptcy can have terrible impacts on your credit rating and other factors as well. For many people it is also personally embarrassing and not something that they even want to contemplate. That is why a consumer proposal Mississauga alternative is just what the doctor ordered in many cases.

Things To Think About Before Bankruptcy

Most people look at bankruptcy when they have amassed a large amount of personal debt. This could come in the form of credit card debt, medical bills, or other expenses that have been adding up over the years. While bankruptcy can provide a clean slate from many of those debts, it is also a sign that you may not be a great person to lend to in the future. If you declare bankruptcy you can expect that lenders will be hesitant about lending to you again in the future. A bankruptcy trustee can make it happen for you, but you will want to consider an alternative to bankruptcy first.

Negotiating With Creditors

One thing that should be done that people often do not talk about is simply coming clean with creditors. If you explain the situation to them, they are likely going to at least listen and perhaps even offer some helpful advice. They may also be willing to work with you on getting these debts paid on a timetable that works better for you. After all, those that you owe money to would like to at least see some of that money rather than get nothing at all.

A Consumer Proposal

The most straightforward way to work on debt repayment is to do what is called a consumer proposal. It is basically exactly what the name sounds like. It is the consumer (aka you) proposing a settlement of sorts to those who are owed money. The consumer comes up with a number that they can reasonably afford to pay back and makes that offer to the credit card company or other lender. They then agree to the terms and this helps the consumer to avoid bankruptcy.

A consumer proposal has to be reasonable, but this does not mean that it has to be entirely in favor of the debt holder. Rather, many consumer proposals are very advantageous to the consumer. The creditor just wants to get some money from this individual, and the consumer wants to spend as little as possible to get out of this problem. It is a win-win solution for both sides.

This is a great way to approach the problem. Always remember that you are not the only one facing these issues. The credit card companies have dealt with cases like yours in the past and they will again in the future. Try to work with them to help yourself and them out at the same time.

Credit Counseling

5 Steps To Procure Credit Counseling Services

As you’re reviewing your current financial situation, you may feel as though you are in trouble. Issues can arise, especially when credit is involved. Fortunately, you can seek out credit counselling services to assist. Preparing yourself before the meeting or telephone call can be of great assistance.


1. Call the Company

The best way to prepare for debt counselling services is to call the company to find out what you should bring with you. Even if you are having a phone session to determine your immediate needs, you can ask a representative what to have prepared. For example, you may need to provide exact information about your income. If you don’t have the proper paperwork in front of you, doing so accurately may prove difficult.


2. Know Your Debt Situation

When you speak with representatives from credit counselling services, you want to provide a clear depiction of your debt. While it can be difficult to state exactly how much debt you have, coming to terms with it now can help you to start resolving the issue. Also, if you give a figure lower than the actual sum of debt you have, you might find that the stipulations of your verbal discussion need to change.


3. Express Your Full Intents

You may just want to enroll in a program that allows you to minimize your debt. However, you also may wish to procure a loan that permits you to pay off your debt and achieve other financial goals. For example, you may have work on your house that needs to be done. You can use the loan to pay for that work and for your debt, but if that is what you are intending to do, you need to let the credit counselling service provider know that right away.


4. Calculate a Figure

You will probably be asked how much money you can pay each month for the loan. Giving a figure without thinking about it might mean that you provide a number you can’t afford. Before you speak with a representative, you should sit down to figure out what you are able to pay each month. While you’re speaking with the representative, ask if a penalty will apply in the event that you pay the loan off early.


5. Confirm the Interest Rate

The interest rate that you get can seriously affect your ability to pay off this sum in a timely fashion. When you ask about the interest rate, make sure that it will not change. You don’t want to just guess how much money you will pay off each month; you want to know.


Leak Detection Equipment: 3 Ways It Can Save Your Business Money


Many businesses invest a small fortune in product packaging, and there are good reasons for this. Manufacturers of packages must create an eye-catching product label that appeals to consumers and that entices them to make a purchase. The label should also be educational about the contents of the package. More than that, the packaging also needs to be protective and easy to transport. Some product packaging is airtight, protecting the contents from damage while it is en route to stores or sitting on shelves. For food contents, it may preserve the food so that it remains edible for the consumer. Leak detection equipment is commonly used by manufacturers of products that use airtight product packaging, and there are several financial benefits associated with this.


Minimize Returns

Leak detection equipment is used primarily to verify that airtight packaging is fully sealed before products are shipped. When packages are not sealed, food products may spoil, become stale, get moldy or develop other unhealthy problems. Non-food products may also be packaged in an airtight container to prevent contamination and for other related purposes. When packaging is not airtight as intended, consumers may return products for a refund. This results in a lost sale as well as the expense associated with producing a product that is no longer able to be sold. On the other hand, if faulty packaging was identified before shipment, the packaging could be replaced so that the product could be sold to a consumer.


Improve Customer Satisfaction

There is a financial benefit associated with customer satisfaction. Satisfied customers may become regular customers, and they may also serve as an advocate for your products by telling friends and family about their great experience. On the other hand, unsatisfied customers likely will not buy from your company again, and they may also spread the word about their unpleasant experience to prevent others from buying from your company.


Reduce Liability

There are instances when faulty product packaging has led to liability for companies. For example, when food spoils because of bad containers, consumers may get sick. Some may file an individual lawsuit to recoup money for medical bills they incurred, lost wages, pain and suffering and more as a result of eating spoiled food. Others may file a class action lawsuit, which may be drastically more expensive.

While product packaging should be attractive and easy to transport, it oftentimes must also be airtight. Leak detection equipment can be used to identify the presence of leaks before your products are shipped out, and you can enjoy these financial benefits as a result. If your company is not currently using leak detection equipment, consider exploring the options today.

For more information visit http://flexpakinc.com/

document management system

6 Reasons to Take Advantage of Document Management System

It’s important to have a document management system in place. Regardless of the type of business you have, there are plenty of reasons to invest in a system that will allow you to scan your documents and begin going paperless.

1) Become More Eco-Friendly

Many businesses have decided to go paperless as a way of becoming more eco-friendly. It’s your chance to stop using so much paper across your location. Depending on how much paper you use, you could help to save a number of trees over the course of the year.

You will also use less energy because of not having to use printers and copiers with such frequency.

2) Reduce Mess

There is often a mess when paper is involved. A document management system will make it easier to stay organized. If you have ever felt overwhelmed by the amount of paper on your desk, you might already see how much easier it will all be once important documents are electronic.

You’re less likely to misplace documents. Plus, you won’t need so much office space dedicated to filing cabinets.

3) Eliminate Loss of Paper Trail

There’s nothing worse than when someone says they can’t find something on their desk or within their files. It could be an important contract, a personnel file, or any other document.

When you take advantage of document scanning services, you have everything in electronic format. It ensures you know where the “trail” is at all times, whether you’re getting something electronically signed by multiple people or simply moving documents along for review.

4) Find Documents Faster

It’s important to be able to find documents quickly. You don’t want to sift through multiple file folders on your desk or look through a file cabinet. Some documents might have been moved to off-premises because they are older, which might require you to drive somewhere to find documents.

Once documents are scanned and you start to use a document management system, you get to search by keywords, date created, and other categories. It makes it easier and faster to find important documents.

5) Cut Costs

The cost of maintaining paper documents is expensive. You have the cost of paper, printing, and filing. There might be costs associated with storage, too. Each time you have to buy another filing cabinet, that is money and space that you have to dedicate to paper storage.

By going to electronic document management, you save a lot of money.

6) Improve Efficiency

You will see a lot of efficiencies when you have electronic documents. It’s easier to send documents to the people who need them. You will save a step because of not having to print and mail a document. Plus, you can ensure that the documents are being tracked.

By taking advantage of document scanning services, you get a head start. Important documents can be turned into electronic ones. It makes it easier to stay organized and you can reduce the amount of paper in your office. In no time, you will see the benefits firsthand, showing you that going paperless is the way to go.

Resource: http://offers.casnet.com/free-ebook-the-ultimate-beginners-guide-to-document-management



5 Things To Prepare For A Commercial Litigation

Commercial litigation law is a commonly used term in the legal field. It is a set of rules brought together by law experts to resolve problems between businesses. The problem could be between a business and its customers, vendors, the government or competitors. Companies should come up with an effective strategy to help them handle commercial litigation issues. Here are helpful tips on how a business can prepare for litigation.


1) Keep evidence

Commercial litigation requires all parties involved in the dispute to produce evidence. The evidence can be a written document or electronic data. Electronic data may include audios, videos, pictures or emails. Most courts often direct the disputing parties to maintain all the evidence. Problems can occur when you destroy evidence either directly or indirectly. The legal jurisdictions have heavy penalties for those who destroy any crucial information that can be used in the court.


2) Do not fabricate evidence

The court requires both parties involved in commercial litigation to preserve evidence. However, this does not mean that they can go and create new documents. The court prohibits such intentions and imposes heavy penalties on the offenders. A fabricated evidence can be an email, a video or any other editable document. Creating false documents will most likely work against you and drag the case.


3) Do not share written information with the other side

The time most businesses are vulnerable to difficult lawsuits is when they are trying to exchange information in order to solve the dispute out of court. Remember that the legal system recognizes a written document as evidence. This means all the things you put in writing, especially emails, can be used against you. Hence, avoid any form of writing when solving a dispute if you feel that things may proceed to commercial litigation.


4) Avoid prolonged verbal communication

With the advanced technology, you never know what will unfold after a verbal communication with a disputing party. Some people are cunning and may carry recording gadgets with an aim to use what you say against you during litigation. However, this does not mean that you should not take dispositions of the witnesses. You just need to be careful so that you don’t give too much information in the process. You should limit verbal communication with employees who do not belong to your management group. Never engage yourself in overheated arguments at this time, as you may say something that might affect the outcome of the litigation.


5) Have a strong relationship with your lawyer

Your commercial litigation lawyer knows how to handle all the challenges that might come up during litigation. He or she will give you the right support and work hard to achieve better results in the end. For more information please visit: http://www.plus120days.com/

8 Benefits Of Choosing an Effective Business Management Consultant for Your Small Business

Most small businesses have a common assumption about business management consulting. They believe that it is only for big and well-established organizations. In reality, business management consulting is an essential part of every organization’s culture because it helps business management improvement in organizations of all sizes. Implementation consultants offer high-caliber advice and information on various business topics, which ensures quality management.

Benefits of hiring management consultants 

1. Expert management advice

A company that hires a business management consultant is assured of trustworthy suggestions about how to achieve sales growth among other issues in the enterprise. The expert will give reliable tips on how to steer the company forward. Management consultants are trained; therefore, they have knowledge on various aspects of business management.

2. Discretion

It is the responsibility of a consultant to keep a company’s information private. That means you can trust your management consultant with the company’s sensitive information. Consultants who fail to keep private company information discrete soon lose their clients.

3. Real-world and hands-on solutions

Some business problems cannot be solved by reading a book. Management consultants typically carry out an analysis of your company like utilization analysis and workload analysis to understand your business and its challenges. Since they are dealing with your situation directly, they can offer excellent solutions that ensure a return on investment.

4. Choosing a business management consultant

After looking at the benefits of hiring a consultant for your small business, the next big step is choosing the right one. There are many consulting firms today; hence, small businesses need to be careful the firm they select. Here are guidelines that will help you settle for a good consultant for your small business.

5. Unimpeachable character

An effective management consultant should be an individual of the highest character. The person should be the consummate professional. Additionally, the expert ought to be willing to put the best interests of your business ahead of their own.

6. Solid experience

An effective consultant needs to have experience with problems or opportunities your company is facing. The professional brings to the table expertise in dealing with the types of issues your business is facing. After being aware of the challenges, consultants use the logistics to come up with solutions and help in implementing them to achieve business performance improvement.

7. Creative problem-solving skills

You want the consultant you hire to be a problem solver. After all, your aim of hiring a management consultant is to help you solve your business problems or take advantage of available opportunities. Therefore, ensure you hire an exceptional problem solver.

8. Outstanding communication skills and interpersonal skills

Good consultants must be articulate. They should have strong communication skills. You need to be comfortable revealing details of your company to the consultant you hire. A trust-based relationship should develop with your business management consultant.

For more information visit www.carpedia.com

3 Steps for a Fast and Easy Mortgage Process

If the thought of applying for mortgages strikes you with dread, you are not alone. Many people who have never applied for mortgages in the past may be intimidated by the process. Even those who have experience in this area from past transactions may be anxious about learning about their final loan approval status. While there is no guarantee that you will be approved for the home loan that you have applied for, you can decrease your stress level and improve your chances for loan approval by following a few helpful tips.

Be Honest With Your Lender Up-Front
Many home loan applicants are fearful that some situations in their financial profile may make them less likely to get approved for a loan. For example, you may have recently changed jobs, or you may have a late payment on a credit card account in your recent past. Some may even attempt to hide debts and financial obligations. There are a wide range of loan programs available, and some loan programs may be more lenient in certain areas than others. Your loan officer can steer you toward the best program for your situation if you present all of the facts to him or her up-front. Keep in mind that the lender will ask for a great deal of documentation during the loan process, so these and other factors will almost certainly become known to the lender at some point.

Avoid Maxing Out Your Loan Amount
When you initially apply for a home loan, you will receive a pre-qualification letter that shows the maximum loan amount you may qualify for. While you may be inclined to purchase the nicest home that you can qualify for, it is important to avoid maxing out your loan amount. This can make it much more difficult to underwrite and approve the loan in some cases, and it also may eat up your down payment funds. Keep in mind that you need to keep some funds in reserve to pay for the property inspection, appraisal and more. You also need money to buy new furnishings, make repairs to the house and more after closing. The WFCU Credit Union website has more online resources available.

Do Not Change Your Credit Profile
One of the most important tips to follow when applying for mortgages is to avoid changing your credit profile. This includes maxing out existing credit cards and applying for new credit. Both can change the underwriting of your loan and may create delays in the loan process. This can also decrease the loan amount you qualify for and may require you to bring more money to the closing table as a down payment.

While applying for mortgages may still be stressful, these tips can help you to reduce your stress level. Furthermore, they can prevent delays and help you to get approved for the loan that you were pre-qualified for.

How to Protect the Walls in Your Restaurant

In your restaurant setting, you probably have a whole lot of people coming in contact with your walls. Between all of the heavy traffic that can come in contact with your walls and all of the cleaning that you and your employees have to do, you probably worry about damage to your walls costing you money. Luckily, implementing stainless steel corner guards and a few other things can help you focus on protecting walls and preventing unnecessary future renovations (and costs) in your commercial business.

food-plate-black-square Use Stainless Steel Corner Guards

As mentioned above, stainless steel corner guards can be very handy in any restaurant setting. It can be easy for you or your restaurant employees to bump corners when pushing dish carts or anything else in and out of the kitchen and elsewhere in the restaurant, which can lead to scuffs and other damage over time. Installing corner guards is a good way to help keep your corners in good shape.

food-plate-black-square Install Hard Plastic Wall Protectors

Have you ever thought about installing hard plastic wall protectors on the walls in heavy traffic areas in your restaurant? You can purchase them in various sizes and thicknesses, but even the thinnest ones can be a good option for providing protection.

In fact, hard plastic wall protectors can work well in all areas of your restaurant. If you install them in the dining area, you can help protect the walls from fingerprints from children (and adults) who might have food or grease on their hands. They can also be used to protect the walls from chairs being slammed against them and causing holes.

In the kitchen area, hard plastic wall protectors are great for protecting the walls from grease splatter, spills, bumps from carts or trays and more. It can also make the walls a whole lot easier to clean.

food-plate-black-square Choose the Right Paint

For painted wall areas in your restaurant, you’ll need to choose the heaviest duty paint that you can find. The paint should be designed for commercial applications, should be stain resistant and should be durable enough that it can be wiped down with bleach and commercial cleaners on a daily basis without wearing out quickly. Working with a good commercial painting crew that has experience in painting restaurants is a good way to choose the right paint and make sure that it is applied correctly.

As you can see, there are steps that you can take to protect the walls in your restaurant. If you are worried about your restaurant walls wearing out and showing signs of wear and tear, taking some or all of these steps can make a big difference and can save you a whole lot of time and trouble in the future. If you need any more information, Boss Corner Guards may be able to provide you with further insights and resources.

How Real Estate Agents Can Improve Direct Mail Marketing Results


Direct mail marketing is one of the more popular marketing avenues that real estate agents pursue, and there is good reason for this. Direct mail puts a tangible option in the hands of potential property buyers and sellers, encouraging them to take a look at your marketing message. It also gives them something to hold onto for future use if needed. However, this method of real estate agent marketing is not always as effective as it could be for some. If you are looking for ways to improve upon your results from REALTOR marketing, take note of these helpful and proven tips.

mail-blue-square Improve Your Mailing List

The results of your direct mail marketing campaign are only as good as your mailing list. Many real estate agents have purchased a mailing list from a third party provider, and others have scoured property tax records to create their own mailing list of local property owners. These are some of the options available for obtaining names and mailing addresses for those in the area, but another great idea is to use your website. Through your website, you can create an opt-in feature that allows interested parties to opt into receiving your marketing materials. Without an opt-in feature, you are reaching out to potentially cold leads. With an opt-in feature, however, you are reaching out to leads that have shown interest in your services. This can improve the results of your marketing campaigns, and it is a very affordable option to pursue.

mail-blue-square Create a Marketing Plan

The next step to take when improving the results of REALTOR marketing efforts is to create a firm and well-researched marketing plan. Some real estate agents will simply work on a direct mail marketing campaign when business gets slow, but you may generate more interest when you strategically space out your mailers so that contacts are touched on a regular basis. This is because it keeps your name at the front of their minds and helps them to remember who you are and the services you offer. Your marketing plan may include ideas for generating more opt-in leads as well as the content and frequency of marketing campaigns.

Direct mail has proven itself to be a great marketing avenue for real estate agents, and most agents will see some results off of any direct mail campaign they complete. However, when you want to experience the best results possible from your efforts, take time to put these tips into action.

Worried About Online Business Banking Risks? How To Go Back to Paper Cheques

With all the phishing and hacking attacks on businesses today, sometimes it’s best to keep as much of your banking data off the Internet and your servers, and to use the old fashioned way of banking instead. When you choose to use paper cheques to pay your bills and for business transactions, there are not worries that someone will steel your digital information online. Here are a few of reasons why paper cheques instead of debit or credit cards are sometimes best.

money-bag-red-square Have a Paper Trail

When you write business cheques for transactions you have a paper trail to prove what payments you made. Not only will the cashed cheque be shown in your banking statements, with the amount and what you wrote the memo to read as a reminder, but the person or company that cashed the cheque will also have it in their statements.

It’s nice to have this trail, instead of automatic electronic transactions that don’t always show the exact time and date that the transaction took place because of electronic delays. Also, it will be easy to verify handwriting on cheques. More information about business cheques can be found at D+H, providing you with additional resources and references.

money-bag-red-square Avoid Providing Too Much Information

When people have your debit or credit card information, they can accidentally process multiple payments at once, or just do a double payment. This takes money out of your account, you may not notice it right away, and then you’re forced to try to get the money back. People can’t double cash a cheque, so you don’t have to worry about some company having your automatic information on file when you still use paper cheques.

money-bag-red-square Avoid Over Spending

When you frequently use a company debit or credit card it’s easy to overspend. When you have to write out a cheque for everything that needs purchased, and you have to get it from the office or a secretary, you will second guess how much you’re spending and what you’re spending the money on.

If you are looking for a reliable way to pay bills and to manage your business money and you feel like using a debit card or credit card has gotten too risky, it’s time to start using business cheques for all your transactions. You won’t have to worry about the checks getting stolen because you can easily call the bank and have all the cheques cancelled, and no one will ever be able to use the cheques in the future.

Smart Ways to Search for Real Estate Properties

Gaining access to a real estate database and a propery search within it is easy with the variety of technological devices that are in common use today. Technology includes a wide selection of handheld and desktop devices that allow anyone to easily access the Internet. Computers, smartphones and tablets provide instant connection to databases that contain maps in various views as well as other important information.

Making a trip to a property appraiser’s office to conduct research on properties that are for sale is no longer necessary. In fact, it is a waste of time. Driving to a government office that is usually located in a city and finding a parking place are inconveniences that are easily avoided.

Using Public Records
Detailed data is compiled and updated regularly by local taxing authorities, and it provides everything that a potential buyer or seller needs to know. Facts that are usually the most influential in a purchase or sale relate to sales price, attributes of a property such as square footage, number of bedrooms and bathrooms, features and street address. Public records are maintained regularly, and they are available for use at no charge.

Making Use of Helpful Devices
Mobile technology that is helpful for potential property owners allows immediate access to details and images of a parcel or home without the assistance of a real estate agent. Property assessments and propery searches are easy to obtain at online subscription sites like GeoWarehouse. Valuable information that can provide the basis for buying a property is provided confidentially. A property appraiser’s appearance at a home gives a clear signal to curious neighbors that someone is considering selling or moving to another neighborhood.

Doing Personal Research
Real estate agents provide a necessary service after a potential buyer conducts basic research on properties. Initiating the process of viewing houses in the company of an agent without doing preliminary research often results in confusion and frustration. Many decisions face home buyers that require time to consider them. Technology that allows buyers to examine real estate databases online is readily available. An online property search typically includes these facts among many others:

• type of construction and date built
• roof covering
• architectural style
• number of bedrooms and bathrooms
• neighborhood or subdivision
• legal description
• market value
• taxes
• property lines

Information about the sales history of a property as well as for comparable properties gives potential buyers a valid basis for making decisions about buying or selling real estate.

Acceptance of Technology
The Pew Research Center’s Project for Excellence in Journalism recently reported that more than 75 percent of adult Americans own a laptop or a desktop computer, and about 44 percent use a smartphone. The use of tablets is increasing rapidly, and the total number of technological devices that can access the Internet reflects the willingness of the public to adapt to change. Having access to real estate databases is a motivating force for people to use technology for a propery search as often as needed.

Look Younger with IPL Technology

Are you looking for a treatment that is non-evasive that will improve the surface of your skin? Do you wish to reverse the effects of aging and make your skin feel younger and more refreshed? There is hope for those who wish to experience all the benefits of a new and effective skin treatment. Get ready for a new skin resurfacing procedure called Intense Pulse Light Technology.

Intense Pulse Light Technology (IPL) has been effectively used for the reversal of skin aging or photorejuvenation for many years. The procedure involves a non-laser filtered lamp that flashes light directly into the skin from a glass tip. In comparison to a laser that emits wavelengths of light, the intense pulse light system delivers a broader spectrum of light that is directed to the skin. The light energy is absorbed into the skin and is converted into heat that treats the targeted areas. Several wavelengths are emitted in a short period of time. It allows a wide variety of skin issues to be treated during a single treatment. In some cases, a topical anesthetic is applied to the area to be treated. After the procedure, a cooling gel is applied to ease any pain or discomfort. The treatments are effective and quick with minimal down time. The process resurfaces the skin allowing the skin to go back to its former smoother texture.

A great benefit of this treatment is that it is a non-invasive pain free procedure that you can have done in a very short period of time and continue on with your daily routine right after the procedure. There will be no redness, rawness or swelling following the treatments. In fact, patients can have this treatment done in less than 30 minutes and return to work without any discomfort. Unlike procedures with similar results such as microdermabrasion and chemical peels, Intense Pulse Light Technology is quickly becoming a popular procedure that patients turn to for solutions to their skin issues because the results are discreet and undetectable.

Multiple skin conditions and imperfections can be effectively treated with one IPL treatment. There will be no need to pay for several different treatments for different conditions. Other treatments similar to IPL can be very expensive and budget restrictions may prevent a patient from having a procedure they really need. The treatment combats many issues at once with much greater results and a shorter time period.

Another great benefit is that no one will know that you are having any treatments performed. The treatments are spaced out weeks apart and the skin will begin to gradually look better. Unlike plastic surgery, your skin will not appear like you are going through any treatments. No one will know unless you tell them. Large areas can be treated at the same time because the pulse of light covers larger areas of the skin instead of just one small area.

Intense Pulse Light Technology is a very effective form of treatment for all types of skin. Consult your healthcare professional to be evaluated as to the treatments that will work best for you. It is never too late to have softer, smoother more youthful looking and feeling skin.

Understanding Business Technology Management

Social media has revolutionized how people connect with each other. While social media services can be a powerful way for people to communicate, they pose several significant challenges for businesses and organizations. With many younger people using social media networks like Facebook every day, it’s important for businesses to implement new ways for employees to communicate with each other. However, it’s also essential for businesses to protect their intellectual property and restrict employee communication when necessary. The following guide provides simple tips and tricks on how businesses can protect themselves from social media.

It’s important to restrict access to public social media networks like Facebook and Twitter. While these can be an excellent way for a PR department or marketing department to connect with potential customers, they should not be used internally by employees. Since a company can’t control the privacy policies of Facebook and Twitter, it may be impossible to prevent leaks of valuable or proprietary information. For example, labor law posters may use public social media networks to spread their views while at work. In addition to labor law posters, social media networks can also be used by a company’s competition to steal valuable intellectual property and other information.

Social media networks can be an excellent way for employees to share ideas with each other. However, it’s important to block popular social media networks like Facebook. Instead of public services, it’s a good idea to provide a specialized internal social network for employees. This network will only contain profiles from active employees and managers at a company. In addition, it will have a specialized set of privacy policies that will prevent leaks of valuable information.

An internal social network can also be a great way for a company to covertly gain information about employees. While it may be illegal to monitor an employee’s private social network accounts, there are no restrictions on the information a company can gather from its internal social network. All messages, communications and other information can be logged and stored. This can be a great way to minimize liability and increase information security.

It’s also important to have restrictions on company-provided smart phones and other devices. Since many companies provide smart phones and other devices for employees, it’s essential to have restrictions on the applications that can be installed. Many Android and iOS applications can leak valuable company data and other information. In addition, employee information can be profiled by competitors.

All company-provided smart phones should have restrictions on the applications that can be installed. In addition to banning services like Facebook and Twitter, all company-provided phones should have limitations on the type of information that can be transmitted to and from the phone. This can help prevent any accidental data leaks. It’s important to have good business technology management programs.

Internal social media networks can reveal lots of valuable information about employees. For example, it can be difficult to discover some trends that are hidden in the actions of employees. While it may not be possible for an individual manager or supervisor to tease out trends in employee behavior, certain patterns of behavior can reveal lots of information. This can include an employee’s morale, job satisfaction, reliability, loyalty and more.

Internal social media networks can be a powerful tool for many companies. While it’s important to restrict public social media networks like Facebook and Twitter, internal networks can be an excellent way to supervise and manage employees.

5 Ways Technology Makes Your Home Safer and Smarter

Programmable timers, computers and processors enable homeowners to operate a variety of appliances and systems, such as coffee pots, HVAC units and sprinkler systems. While some devices are best incorporated during the construction period, you can integrate a wide array of new technologies into an existing home. Many of these innovative devices can be controlled wirelessly over the Internet with your computer, a tablet or mobile phone. This guide provides an overview of five ways that technology can make your home safer and smarter.

Wireless Detectors for Environmental Hazards

Homeowners can use wireless smoke detectors equipped with heat and smoke sensors that operate with lithium batteries. These detectors are easier to install because you do not have to wire the equipment into your home’s electrical system. Some devices have a pre-freeze detector that triggers an alarm when the ambient temperature falls below 41˚ degrees Fahrenheit. Homes can also be equipped with monitors that detect carbon monoxide and gas leaks.

Home Monitoring Systems

Advances in automation now enable homes to monitor themselves. Automated security systems protect and secure your home by notifying authorities if someone breaks in. When coupled with video surveillance, the system can provide the evidence required to identify and convict the perpetrator. Some programs enable you to access your home monitoring system cameras and have a video feed sent to your smart phone or tablet. These systems work 24 hours whether someone is home or not, which ensures that your property is always protected.

Programmable Lights and Thermostats

As the seasons transition, certain regions of the country can experience significant temperature fluctuations throughout the day. New programmable thermostats can automatically adjust the temperature in your home based on environmental conditions as well as your lifestyle. These smart thermostats use weather forecasts to raise or lower the temperature as needed. Homeowners can also save money by programming exterior security lights to turn off at sunrise. By scheduling some of your interior lights to come on at dusk, you can make your house a less inviting target even when you are not home. Another way to conserve energy is to program the system to activate your dishwasher or washing machine when the electric rates are lower.

Keyless Entry for Controlling Access

Keyless entry systems prevent burglars from picking the lock. These systems require the use of a key card, a pin code or a combination of the two in order to open the door. Many systems have advanced features that enable homeowners to provide access to out-of-town guests or other authorized individuals by controlling the lock over a wireless connection.

Smart Televisions for Customizing, Limiting and Monitoring Programs

Smart televisions enable you to schedule recordings when you are not home. You can typically access your entertainment system through a smart phone or tablet app. It may be possible to transfer the recording to the cloud and watch the program at another location. Smart televisions can provide a record of viewing history while enabling parents to control access with pin codes.

Biofertilizers- Tertiary Treatment Produces Valuable Products from Wastewater

For several decades it has been an accepted practice in the United States for the final product from wastewater treatment plants, sludge, to be applied to large tracts of land. This is usually done by spraying, as the sludge is still liquid or semi-solid. This practice depends on the availability of many acres of land, and the area usually has to be fenced from public intrusion due to the possibility of the remaining presence of pathogens in the biosolids.

Increasingly, land application of wastewater treatment products is being questioned. Although it was a better practice than the landfilling of sludge, and much better than discharge into bodies of water, sludge is still an incomplete, secondary treatment product causing environmental concerns. Currently, several technologies are being developed to convert biosolids into biofertilizers. This is a tertiary treatment option.

Biofertilizers are different from chemical fertilizers in that they depend upon the presence of living organisms for their effectiveness. Types of life forms in biofertilizers include fungi, bacteria and algae. Each of these groups forms specific relationships with plants, particularly in the rhizosphere, the root zone, which enhance the ability of plants to grow. While a chemical fertilizer contains nitrogen, phosphorus and potassium, a biofertilizer may contain only low levels of these nutrients, but the primary advantage is that the biofertilizer helps plants use these nutrients. Typically, these organisms enter into the plant roots and form symbiotic relationships with plant cells.

The concept of producing biofertilizers from wastewater is not new. Several brands of compost made from municipal waste have been on the market for years. Heat processing has been used to kill pathogens, and reduce the sludge to a solid condition where it can be handled, which is known as dewatering. Lower water content also reduces the weight, making transportation more economical. However, dewatering is an expensive process.

In recent years, other methods of converting municipal wastewater sludge to biofertilizer have been explored. One such method uses vermiculture. This is the addition of worms to a solid sludge. Over a period of 21 days the biological processes of the worms increased nitrogen, phosphorus, and potassium levels in the sludge. Their biomass also increased.

Specific wastewater streams, those from particular industries rather than general municipal waste water, lend themselves to transformation.

Another trial has used Azolla (a small water fern) to treat waste from pig farming. In this case the growth of the Azolla plant also increased the nitrogen and phosphorus content of the waste product, and made it suitable for use as a biofertilizer.

The palm oil industry creates huge quantities of waste. Transformation of husks into biocharcoal creates a composting material that provides a soil amendment product to trap nutrients near plant roots, making them readily available for use.

Land application of wastewater products after secondary treatment has been the industry standard. However, advances in treatment options are providing possible ways to reduce the volume of waste sent for land application and to transform waste products into valuable biofertilizer commodities.